How WYZE Improved its Post-Purchase CX [Video]

While at Shoptalk in Las Vegas last month, Editor-in-Chief Joe Keenan interviewed Logan Dunn, head of e-commerce at WYZE, a smart home security company, about post-purchase customer experience (CX). During their conversation, Dunn provides an overview of the business’ offerings and sales channels, the challenges WYZE faced in its post-purchase engagement strategy, and how customer satisfaction was impacted. He shares why parcelLab is the right partner to help WYZE improve its post-purchase experience, details its returns and split orders solutions, and recaps the various business benefits WYZE has realized as a result of working with parcelLab.