How to prepare for the next surge in online shopping [Video]

More Australians are shopping online than ever before. COVID-19 triggered unprecedented growth in eCommerce, as social distancing and store closures during lockdown altered shopping habits – and encouraged over 200,000 households to shop online for the first time in April 2020*. In this webinar, Australia Post’s GM of Customer Excellence Deliveries, Caroline Good provides practical advice to help you prepare for the next sales lift, including:• Planning volumes with supply chain partners;• Packaging, freight and lodgement optimisation;• Inventory management considerations; and• Actively managing customer expectations.Caroline is joined by Wayne Baskin, Deputy CEO and Chief Technology Officer of Booktopia and Patrick Smitka, Founder of who share their own experiences and learnings in preparing for surges in demand. *Source: Inside Australian Online Shopping 2020 eCommerce Industry Report, May 2020.


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