Watch the video* to see the talk in full, or read on for an overview of his key points:
- Why empathy is a critical skill
- Helping users adopt change
- How empathy can help you become a better leader
*We apologize for the sound issue for the first 1 minute 30 seconds of this video.
Why Empathy Is a Critical Skill
Egan begins by looking at some of the critical skills and related traits that Product Managers need to be successful in their role. For example, as well as a deep understanding of the industry, Product Managers should have deep customer knowledge, business knowledge and be an undisputed Product expert. However, he says it’s important to him when hiring that he can see that candidates have …