“The AI-driven chatbot is not going to dominate everything, by any means, or even get anywhere close to that.”
That’s just one of the things that venture capitalist Rich Wong told me a couple of weeks ago at TUNE’s Postback conference in Seattle. But bots will, he said, be an important point of interaction for certain kinds of companies and certain kinds of use cases:
But bots — especially AI-driven bots available today — are limited. Something that many technologists hope will be much less limited are personal digital assistants like Siri, Alexa, Cortana, OK Google, Viv.ai, and others … perhaps even including a Watson-powered initiative from IBM at some point.
I asked Wong when these will be good enough to book a flight, reserve a room, and order tickets at the big game on demand, just as we ask them. His answer?
“Some of that is real now,” he said.
A real question for many brands, of course, is how …