Customer reviews. We love them when they’re that 5 star review that says how awesome our business is. In fact, over 90% of consumers read online reviews and star rating is the number 1 factor your potential customers use to judge your business.
And while you might feel tempted to just ignore online reviews altogether, you really need to respond to most of them, whether they’re from a happy customer or an angry one. But what exactly goes into a great review response no matter how many stars the reviewer gave your small business on Google, Yelp, Facebook, or somewhere else online?
How to Respond to Positive Reviews
First, let’s tackle how to respond to positive reviews. You might think that when a customer posts a glowing, 5-star review about your business online that you don’t have to say anything. But in fact, staying silent means you’re missing out on additional ways to grow your business’ …