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Ecommerce

Amazon Is Beefing Up Its Cloud Call-Center Tools as More Customer-Support Staff Work from Home [Video]

Amazons cloud division is introducing new features to make it easier for call-center agents to help customers amid growing demand for cloud-based customer-service centers.

Categories
BigCommerce

In Luxury Market, Being Amazon Is Still a Burden [Video]

Since creating a special section on its mobile app to house high-end fashions in September, the e-commerce giant has amassed just a handful of big brands.