Amazon and Walmart have found that for some goods, it is often cheaper to refund the purchase price and let customers keep the products.
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The delivery giant recently imposed volume restrictions on Gap, Nike and some other large retailers, as the pandemic-driven surge in online shopping puts pressure on its capacity.
Changes in distribution strategies may loosen the grip of UPS and FedEx on U.S. package delivery, and that may push them to look again at last-mile strategies.