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4:15 What do you mean by local for the purposes of this webinar?
5:03 How does a local client differ from a big brand client?
6:16 What do you ladies think about Google’s new rel= attributes?
9:21 What are some ways that small businesses can get reviews?
10:40 Can you offer a discount or something free to a client who gives you a review?
13:17 What impact can just a couple of negative reviews have on a small business?
17:08 What should businesses do when they get bad reviews? Should they also respond to good reviews?
18:41 How would you respond if someone gave you a 4 start review because they thought a 5 star review would not seem genuine?
20:11 What are …