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Shopify Stalling on Image Uploads [Video]

Shopify Stalling on Image Uploads

We are running into the stalling with Image Uploads on Shopify. We are getting errors and spinning wheels with no success after waiting 20-30 minutes when we try to upload images or blog posts at certain times of the day (it is sporadic when we encouter this issue, but it has been ongoing for over a month now). We also have tried restarting the browser with the same results, and we also have Fiber internet with 350Mbsp upload speeds, so speed is not an issue.

The error we get when trying to upload 3-4 Product images through the product editor page is: “There was an issue processing the uploaded media. Try again later.”

The images are all under 1MB, and are all saved to jpgs on the computer. This happens about once or twice a week for the past few weeks, so it’s not an isolated issue. When it happens, we stop working on the site until the next day and then it resolves itself.

Upon googling the error, I’ve found lots of other posts about people having this same issue, so it doesn’t seem to be isolated to just us:

https://community.shopify.com/c/Technical-Q-A/cannot-upload-photos-to-a-new-product-just-keep-getting-server/td-p/591473
https://community.shopify.com/c/Shopify-Discussion/Media-upload-failed/td-p/974612
https://community.shopify.com/c/Shopify-Discussion/quot-Error-Uploading-Image-quot/td-p/122092

Could it be an app or other conflict somehow? Or is Shopify throttling the uploads at certain times of the day when servers are overloaded? It seems to resolve it we try again the next morning or several hours later, but since this is happening so often, it is a problem as we cannot work on the site for more than 20-30 minutes at a time in the afternoon without running into the stalling issue.

Thanks for your help in resolving this for us!

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