As part of our Customer Experience Study 2021, we interviewed our customers from various backgrounds, including multichannel retail, insurance and eCommerce.
Why? We wanted to gather brand experts’ feedback on this study and get you real insights from your marketing peers on how they tackle the customer experience strategy in 2021. Watch this interview with Freesat: Being a satellite television provider, Freesat has always been customer-focused. See how they found new ways to build a more holistic customer picture using customer behaviour analytics.
Download the study here: https://bit.ly/3zyru5G