Looking for some actionable advice to help weather the COVID-19 retail storm? Inspired by our recent Tips in Ten series, we’re delving into the topic of customer retention, with eight strategies to help ecommerce merchants build a loyal tribe of satisfied customers during this uncertain time.
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In the fifth installment of our Tips in Ten YouTube series, our UK Head of Growth, Matt Abbott, joined forces with Fiona Stevens, Head of Marketing at LoyaltyLion, to discuss the short and long-term customer retention strategies that will help ecommerce merchants to survive the COVID-19 retail climate and beyond.
In short, LoyaltyLion is a data-driven loyalty and engagement platform, powering ecommerce growth for merchants around the world. They work alongside merchants across all platforms, including Shopify and Shopify Plus, to help stores make the most of their existing customer base — to drive longer-lasting relationships with more customer lifetime value.
Check out these eight key customer retention takeaways from Matt and …