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AusPost accused of letting down small business as e-commerce booms [Video]

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Australia Post has been accused of letting down small businesses as the coronavirus pandemic-induced online shopping boom reaches new heights.

August 2020 was the biggest month in Australian online shopping history, the postal officials revealed on Thursday, with the number of online purchases for the month up 8.9 per cent when compared to the 2019 pre-Christmas peak and 5.8 per cent higher than April 2020, the previous largest period.

But the national postal service has been plagued by ongoing delivery delays in the face of record-breaking demand, and it faced criticism for pushing ahead with service cuts and failing to hire enough staff despite posting huge profits.

Deakin University marketing and retail expert Michael Callaghan slammed Australia Post’s “short sighted” response to the pandemic, saying small businesses have been let down by service cuts, delivery delays, and the firm’s failure …

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Ecommerce

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