Offering strong app support to your users is one of the best ways of increasing installs and growing your app’s reputation. However, as your app grows in popularity, so does your queue of support requests. Especially for two to three person teams, juggling customer support along with product development and growth can be challenging—and this challenge only grows leading up to major shopping events, like BFCM.
To find out how some of the most successful Shopify Apps evolved their support processes as their app businesses grew, we gathered a panel of experts to share their tips and tricks.
Members of this panel include:
Rhian is the COO of Venntov, the creator of SEO Manager, and Order Lookup. She's passionate about small business success, and has used her background in SMB banking and retail operations to help merchants grow their business.
Ben Moore is the CEO of Pixel Union. Since building their first Shopify Theme in 2011, …