Want to respond faster to your customers on social media?
In a world where customer service support via social media is now expected by customers (and preferred over phone and email), just being on social and responding whenever isn’t enough. Whether on Facebook, Twitter, Instagram, or wherever … customers want speedy replies!
And while instantaneous replies are beyond the scope of most businesses, studies show that the majority of customers expect a same-day response from brands on social media.
In this video, I’ll share with you three simple strategies to speed up your customer response time on social media, Let’s go!